How do we build our Sales Team’s Consultative Selling and Customer Engagement skills?
How do we develop knowledge & skills of our phone banking team so that they deliver a differentiated and transformed banking experience to our NRI Clients?
How do we transform the conversation style of our entire phone banking team so that our Customers are delighted in every interaction?
How do we equip our select phone banking team so that they understand an HNI’s preferences and Clients experience a new paradigm in superior service
How do we deliver best in class service in a way that employees consider Customer focus as their utmost priority while interacting with end Customers and internal non client facing staff.