Case Studies

Case Studies

Contact Center

Global Bank Major

How do we equip our contact centre staff to move from being a service platform to becoming a revenue generating hub – transition from Service to Sales


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MNC Bank Major

How do we develop knowledge & skills of our phone banking team so that they deliver a differentiated and transformed banking experience to our NRI Clients?


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Global Bank Major

How do we transform the conversation style of our entire phone banking team so that our Customers are delighted in every interaction?


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Global Bank major

How do we equip our select phone banking team so that they understand an HNI’s preferences and Clients experience a new paradigm in superior service


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Global Bank Major

How do we get our inbound service team to start selling on their calls


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mcommerce Major

How do we simplify a new, complex m-commerce product for the field sales staff and call centre employees so that they are able to convince Customers to buy, support them to use and service their queries.


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Luxury Concierge Service Major

How do we develop the ability of employees of a branded Luxury Concierge Service to engage with their ultra-high net worth customers in a refined manner


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