How do we equip our contact centre staff to move from being a service platform to becoming a revenue generating hub – transition from Service to Sales
How do we develop knowledge & skills of our phone banking team so that they deliver a differentiated and transformed banking experience to our NRI Clients?
How do we transform the conversation style of our entire phone banking team so that our Customers are delighted in every interaction?
How do we equip our select phone banking team so that they understand an HNI’s preferences and Clients experience a new paradigm in superior service
How do we get our inbound service team to start selling on their calls
How do we simplify a new, complex m-commerce product for the field sales staff and call centre employees so that they are able to convince Customers to buy, support them to use and service their queries.
How do we develop the ability of employees of a branded Luxury Concierge Service to engage with their ultra-high net worth customers in a refined manner
“The future is uncontrollable, but you can shape your participation in it.” ROGER MARTIN...
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