How do we equip our contact centre staff to move from being a service platform to becoming a revenue generating hub – transition from Service to Sales
How do we transform the conversation style of our entire phone banking team so that our Customers are delighted in every interaction?
How do we get our inbound service team to start selling on their calls
How do we develop outstanding selling skills in our Insurance Call Center Sales Team
How do we simplify a new, complex m-commerce product for the field sales staff and call centre employees so that they are able to convince Customers to buy, support them to use and service their queries.
“The future is uncontrollable, but you can shape your participation in it.” ROGER MARTIN...
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