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Corporates

The various services that we offer:

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Service Face to Face

	Level 1	Level 2	Level 3
Knowledge	Induction	Refreshers	Refreshers
		Design specialised programs with Product/process experts. Delivered by subject matter experts	Design specialised programs with Product/process experts. Delivered by subject matter experts
Attitude	Service orientation	Change management - large scale attitude building programs	Delivering differentiated service
		Relentless pressure
Skill	Basic Interaction Skills	Understanding Cm and delivering exemplery service	Sales for service experts
	Handling Customer Complaints	Service management	Winning through relationship
	Handling Irate Customer	Cross sell skills	Building customer Loyalty
	Telephone ettiquette
	Email etiquette
	Lead generation
	Grooming

Customer Care

	Level 1	Level 2	Level 3
Knowledge	Induction	Refreshers	Refreshers
		Design specialised programs with Product/process experts. Delivered by subject matter experts	Design specialised programs with Product/process experts. Delivered by subject matter experts
Attitude	Service orientation	Relentless pressure	Complaint is a Gift
		Change management - large scale attitude building programs
Skill	Basic Interaction Skills	Handling an escalation	Handling a legal case
	Handling Customer Complaints
	Handling Irate Customer
	Letter Writing Skills
	E-mail Etiquette
	Telephone Etiquette

Phone based service

	Level 1	Level 2	Level 3
Knowledge	Induction	Refreshers	Refreshers
Attitude	Service orientation	Relentless pressure
	Telephone professional	Change management - large scale attitude building programs
Skill	Basic Interaction Skills	Understanding Cm and delivering exemplery service	Sales for service experts
	Handling Customer Complaints	Service management	Winning through relationship
	Handling Irate Customer	Talk Like a banker - series of 4 modular programs	Achievening Extraordinary Customer relations
	Telephone Etiquette		Building customer Loyalty
	Lead generation
	Cross sell

Personnel effectivenes

	Level 1	Level 2	Level 3
Attitude	Self Motivation	7 Habits of Highly effective people	Power of Positive Influence
	Me and I - emotional quotient	MBTI
	Accountability for Results
Skill	Time Management	Influencing skills	Lateral Thinking
	Stress Management	6 thinking hats
	Communicating with Impact
	Business Etiquette
	Creative Problem Solving

Leading people

	Level 1	Level 2	Level 3
Attitude	Mindset of accountability	Respect at work	Collaboration Vs competitiveness
Skill	Leadership essentials - 1	Leadership essentials - 2	FIRO - B
	Motivating the team	MBTI	Leading a Team
	Facilitating Team development	Conflict management	Coaching 101
	Conflict management	Rewards and Recognition	Leadership for legacy
	Leading a Service Team	Appraisal discussion	360 degree assessment
	Leading a Sales Team	180 degree assessment
	Leading an Operations team	Facilitating team meetings / goal setting etc
	Goal setting
	Performance management
	Feedback & Coaching
	Hiring right

Sales Face to Face

	Level 1	Level 2	Level 3
Attitude	Sales is an extention of service	Service for sales Experts
Skill	Basic selling Skills - telesales and face to face	Adv Selling skills	Consultative selling skills
	Objection Handling	Sales Kit	Winning through relationships
	Selling in a Competitive market	Customer focused selling
	Benefit based selling
	Art of focussed conversation
	6 degrees of connect

Telesales

	Level 1	Level 2	Level 3
Attitude	Sales is an extention of service	Service for sales Experts
Skill	Basic telesales	Adv Tele-Selling skills
	Objection Handling	Sales Kit
	Selling in a Competitive market	Customer focused selling
	Benefit based selling	Transition from Service to sales
	Art of focussed conversation

Quality

	Level 1	Level 2	Level 3
Attitude	Quality and Me
Skill	DMAIC approach to quality	Plan do check act	Business facilitation of Process improvement
	Creative problem solving	Lateral thinking

Collections

	Level 1	Level 2	Level 3
Attitude	Collect with a smile
	Collection professional
Skill	Communicating assertively	Customer Focused negotiation skills
	Basic Negotiation skills	Collecting in a competitive market
	Telephone etiquette
Trainer	Foundation skills	Advacnced trainer skills	Instructional design